Uniguest Acquires Touchtown

Combined company will strengthen and enhance community engagement technology for the senior living industry

March 6, 2019

Source: PRNewswire

PITTSBURGH and NASHVILLE, Tenn. March 6, 2019 /PRNewswire/ -- Touchtown, the leading senior living community engagement provider agrees to be acquired by Uniguest, the global provider of secure public-space technology solutions, to offer next generation technology to the senior living and hospitality industry.

Through the acquisition of Touchtown, Uniguest is expanding as the most relevant customer engagement solution in hospitality and senior living. Uniguest and Touchtown will jointly focus on the shared needs of their clients by continuing to provide solutions and services that enable business growth and operational efficiency through centralized content management.

"Enhancing the resident experience is becoming more important in senior living and necessary in order to attract baby boomers. Hospitality and wellness are critical elements to that equation," said Ted Teele, chief executive officer of Touchtown. "Uniguest is a leader in engagement technology for hospitality and other industries. Their technology and strong financial backing will enable Touchtown to help senior living providers significantly improve the experience for residents, prospects, staff, and family members."

Jeff Hiscox, chief executive officer of Uniguest, said, "Uniguest is dedicated to the growth of Touchtown by continuing their 'customer-first' approach in providing innovative engagement technology to the senior living market. We are excited to expand into this industry with Touchtown, the industry veterans in engagement, as our senior living center of excellence. Most importantly, once we got to know the Touchtown team, it was apparent that both companies would be an excellent cultural fit."

The natural product synergies between Uniguest and Touchtown enhance value and increase the overall breadth of product offerings and integrations available for customers. The Uniguest product lines that are particularly beneficial to senior living providers include, but are not limited to:

  • Highly secure public space computers and printers ensure seniors and their family members are at ease when accessing sensitive information
  • ONELAN advanced visual communication technology introduces a wider breadth of digital signage options to senior living
  • Reserva digital meeting room signs applies smarter room management for recreation, meeting, activity and wellness rooms
  • Fitness kiosks create a customized and self-guided exercise experience for seniors to improve wellness

Touchtown customers eagerly await the opportunity that the newly combined company's growth provides. John Couture, vice president of information technology for Lifespace Communities, stated, "Lifespace carefully selects progressive and stable technology partners that enhance the user experience for our team members, current residents and their loved ones, as well as our future residents. Security and reliability are equally vital to our mission of creating communities that celebrate the lives of seniors. With the high-security experience of Uniguest, we look forward to an expanded product line with Touchtown."

Under the details of the acquisition, Touchtown's brand identity will remain and Ted Teele and every Touchtown team member will continue in their roles. As new members of the Uniguest team, the Touchtown team will be focused on laying the foundation for the long-term success of the company in the senior living market. "What I liked about Uniguest was their dedication and focus on employees and customers, which naturally aligns with our mission and team," Teele said.

Touchtown will remain focused on delivering solutions that improve the quality of resident life and open communication with the greater community. As a result of the acquisition, Touchtown customers will gain access to new products while benefiting by rapid development and growth of the existing Touchtown platform.

About Touchtown: Touchtown improves the community experience through innovation and connectivity. Their technology solutions benefit the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy. With over 1,200 customers and 20 years of industry experience, Touchtown is the pinnacle of engagement technology in senior living.

About Uniguest: Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education and corporate sectors. Within its core markets, Uniguest is positioned at the center of a digital engagement trend where businesses are leveraging technology to drive customer traffic and interaction. Their suite of turnkey technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support.


Christian Kratsas - Touchtown -

Kat Minton - Uniguest -

SOURCE: Touchtown: